Welcome to our Customer Service Center
Our Guarantee
At FragranceX.com we have a commitment to quality products and authenticity. We guarantee that all products in our store are original designer fragrances and that your information is 100% secure. We take pride in our reputation for quality and excellent value in discount perfume, cologne and related products. If you are dissatisfied with a purchase, simply send it back to us for a refund.
Shipping Information
Standard Ground (USA)
FREE for orders over $59.00, otherwise shipping is $5.95
Arrives in 2 - 7 business days
Ships via UPS, FedEx, or Postal Service
Orders to PO Box, HI, PR, AK, APO, FPO are shipped via USPS
2nd Day Express (USA)
Ships via 2nd Day Express for $ 9.95
Arrives in 2 - 3 business days
(not available for P.O. Boxes)
Next Day Air
Ships via Next Day Air for $ 13.95 + 5.00 per item
Arrives in 1 - 2 business days
(not available for P.O. Boxes)
Canada
Ships via Postal Service for $ 9.95
Arrives in 3 - 10 business days
Duty Free Shipping to Canada! Canada orders arrive by local post directly to your door duty and tax free for orders under $250. If your total is more please split into multiple orders.
Worldwide Standard Shipping (We ship worldwide, select your country at checkout)
Ships via DHL or USPS Express for $14.95 + $0.99 per item
Arrives in 4 - 12 business days and most have tracking.
Please note, most orders arrive duty free, however you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees.
International orders must be shipped to the cardholders address.
Worldwide Premium Shipping (We ship worldwide, select your country at checkout)
Ships via FedEx, UPS, or DHL. Costs for this luxury shipping option are calculated at checkout.
Arrives in 3 - 7 business days with a tracking number.
Please note, you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees. International orders must be shipped to the cardholders address.
