Welcome to our Customer Service Center
Frequently Asked Questions
What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
What is the difference between a splash and a spray?
Why do some men wear Cologne, and others prefer to wear After Shave?
What do fragrance notes refer to?
How can i keep my fragrance from going bad?
My fragrance has been discontinued, how do you still have it in stock?
Do you ship internationally?
Yes, we ship to over 220 countries. Please use our shipping calculator to see if we ship to your country. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.
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Do you ship to APO/FPO?
Yes, we do. We can ship to international destinations via USPS Postal Service. This includes APO/FPO addresses. Customs duties and taxes may be collected at the time of delivery.
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What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
The differences are simply a matter of the amount or concentration of oils in the fragrance. The highest concentration is in pure perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne. Some manufacturers make a solid perfume, solid perfume is as strong as a pure perfume however it is in a gel-like consistency.
Eau De Toilette and Eau De Cologne are generally interchangeable, especially in Men's fragrances. After Shave has the least amount of oils. The higher the concentration the longer your fragrance will last, and the less you need to apply.
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What is the difference between a splash and a spray?
There is absolutely no difference in the fragrance. The
difference is in the method of application only. However, a spray bottle, being
sealed all the time, may actually have a longer shelf life. Making the decision
between spray and splash is entirely a matter of personal preference.
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What is a tester?
Testers are even more discounted than the fancy boxed versions and are great if you don't have a need for the fancy box.
Testers are 100% authentic, fresh and completely full just like the original fragrance, however they are meant for the counter in a department store.
Testers often come in a plain white box but sometimes they do not have a cap or a box. The savings on the packaging means you save even more!
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Why do some men wear Cologne, and others prefer to wear After Shave?
After Shave Lotion will usually sting as well as help close
the pores after shaving. After Shave Balm is actually soothing to the skin.
After Shave Gel also soothes the skin, but cools the skin as well and relieves
razor burn.
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What do fragrance notes refer to?
Fragrances are comprised of many different scents, these scents are called "notes."
Top notes are very light and last just a few minutes (5-10
minutes). Middle notes become apparent in about 15 minutes after application.
These can last up to an hour or more. Bottom notes are the heavier ingredients.
These last the longest, usually for several hours.
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How can I keep my fragrance from going bad?
Keep all fragrances in a cool, dry area, and away from
windows as sunlight can unbalance the various ingredients. An opened bottle
should be kept in its box to insure a longer shelf life.
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My fragrance has been discontinued, how do you still have it in stock?
We stock thousands of fragrances, many of these have been
discontinued. Our buyers travel the globe purchasing entire inventories of hard
to find or discontinued fragrances to store in our temperature and humidity
controled warehouse.
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