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| Ordering Information
Center
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| Welcome to our ordering information center, a full list of help options for
this section is listed to the left. |
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| Return
Policy
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| Orders can be returned up to 30 days after the
ship date for a full refund minus shipping and gift wrap charges. If you would
like to return a product from your order simply send the unopened product back
to the address below in its original sealed packaging. You can expect a refund
within one billing cycle of our receiving your returned product. If shipping
was free for your order it will be deducted from the credit we apply to your
credit card. Please note, we do not accept returns for cosmetics and skincare
items due to health reasons, please make your selections carefully.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused
packages, unless we made an error.
Returns Should be sent to :
fragranceX.com Returns
Order # (Include your order number)
4810 37th Street
Long Island City, NY 11101
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| Sales Tax
Information
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| State laws require that we charge applicable
sales tax on orders shipped to addresses in the state of New York only. All
orders outside of New York will not be charged. |
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| Payment Options |
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We accept Visa, Mastercard, Discover, American Express, JCB, Paypal, and personal and company checks online using Telecheck.
We also accept payments by mail including personal checks, company checks, and money orders. If you are placing an order and prefer to mail a payment, please choose the "Mail in check or money order" option at checkout.
Instructions for mailing your payment will be displayed after your order is submitted. You will also receive an order number to include with your payment.
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| Waiting List
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| At fragranceX.com we stock over 8,500 discount
fragrances, skincare and cosmetics every day. Many of these fragrances are
discontinued or hard to find. Our buyers travel the globe to source these hard
to find fragrances. Due to high demand, our inventory and pricing change daily.
If you see a product in our store that is out of stock, simply check off the
"Add" box next to the out of stock item and click "Email when available". You
will be promted for your email address. We will notify you by email when the
item returns to stock.
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| Damage Claims |
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| In the unlikely event that your order or part
of your order arrives damaged, please email us immediately so we can notify UPS
and file a damage claim. Please keep all packaging materials for five business
days after notifying us and a replacement will be sent to you.
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| Cancellations |
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| In order to provide our customers with the best
shopping experience, our systems are automated and therefore orders cannot be
cancelled after they are placed. If a cancel option appears next to your order
in your order history section then you may cancel your order. |
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| Coupons and Discount
Codes
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| Occasionally we feature promotional coupons.
(click here to receive coupons)
Follow these simple steps for redeeming a coupon or discount code.
1. On the "Proceed to Checkout" page, enter the code exactly as it appears, in
the box next to "Coupon Code:"
2. Codes are case sensitive.
3. Click "apply" and your discount will be applied and shown at checkout.
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| Gift Certificates
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To purchase a gift certificate, please click here, enter an amount, name, email and gift message and click “add to cart”.
An email will be sent to the recipient with your gift message and gift certificate code.
See an example.
Redeeming a FragranceX.com gift certificate is easy:
1. Select the items you want and add them to your Shopping Cart.
2. You can claim your gift certificate by entering its claim code on the Shopping Cart page.
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| Shop with
confidence, we offer a 30 day money back guarantee. |
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You're $59.00 away From Free Shipping! |
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