Welcome to our Customer Service Center

Return Policy

Free Returns in USA except for wholesale purchases. Simply contact us for a return label. All other orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

Returns Should be sent to :

FragranceX.com Returns
Order # (Include your order number)
5 Plant Avenue
Hauppauge, NY 11788

State laws require that we charge applicable sales tax on orders shipped to addresses in the state of New York only. All orders outside of New York will not be charged.

We accept Visa, Mastercard, Discover, American Express, JCB, Paypal, and bank wire transfers.

We also accept payments by mail including personal checks, company checks, and money orders. If you are placing an order and prefer to mail a payment, please choose the "Mail in check or money order" option at checkout. Instructions for mailing your payment will be displayed after your order is submitted. You will also receive an order number to include with your payment.

At fragranceX.com we stock over 8,500 discount fragrances, skincare and cosmetics every day. Many of these fragrances are discontinued or hard to find. Our buyers travel the globe to source these hard to find fragrances. Due to high demand, our inventory and pricing change daily. If you see a product in our store that is out of stock, simply check off the "Add" box next to the out of stock item and click "Email when available". You will be promted for your email address. We will notify you by email when the item returns to stock.

In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify UPS and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.

In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.

Occasionally we feature promotional coupons. (click here to receive coupons) Follow these simple steps for redeeming a coupon or discount code.

1. On the "Proceed to Checkout" page, enter the code exactly as it appears, in the box next to "Coupon Code:"
2. Codes are case sensitive.
3. Click "apply" and your discount will be applied and shown at checkout.

To purchase a gift certificate, please click here, enter an amount, name, email and gift message and click “add to cart”.

An email will be sent to the recipient with your gift message and gift certificate code. See an example.

Redeeming a FragranceX.com gift certificate is easy:

1. Select the items you want and add them to your Shopping Cart.
2. You can claim your gift certificate by entering its claim code on the Shopping Cart page.

Save even more while doing what you already do, buy fragrances at fragranceX.com. We have set up a rewards program to allow you to earn extra discounts and show our appreciation for your loyalty. Earn one point for every dollar you spend. Earn 100 points and receive 2% off future orders, 500 points and earn 5% off future orders, 1000 points and earn 10% off future orders.