Safety, Security, and Privacy

We are committed to your privacy, your information will not be shared with anyone and is only used to process your order. 

 

All transactions are 100% safe and secure. Order details are encrypted with Secure Socket Layer (SSL), the industry standard.

If you have any questions regarding FragranceX.com's privacy policy and practices, please direct them to the FragranceX.com Support Team.

 

Payment Options
We accept the following Credit cards at this time, online or by phone at 888-557-3738: 

* Visa 
* MasterCard 

* American Express

 

* For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel or place on hold any order that does not match these criteria.

 

To order by mail, please send your certified check or money order to the address below. Please include the items your would like to order including shipping and tax if your order is in New York.

 

FragranceX.com

49-09 5th Street

Long Island City, NY 11101

 

Sales Tax
State laws require that we charge applicable sales tax on orders shipped to addresses in the state of New York. All orders outside of New York will not be charged. We will accept resale certificates from NY customers, if you are purchasing items for resale.


Discounts and Coupon Codes 
Occasionally, we feature promotional coupon / discount programs. Follow these simple steps for redeeming a promotion or discount code. 

1. On the payment page in Checkout, enter the code exactly as it appears, in the box next to "Coupon Code:" 
2. Codes are case sensitive. 
3. Your discount will be applied and shown at checkout.


Cancellations 
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

* Item(s) not available.
* Difficulty in processing your payment information.
* Duplicate order was placed.
* Cancelled due to a customer request. 

If your order is cancelled, you will receive a notice regarding your order via e-mail which will explain the reason for the cancellation. You will be credited for any cancelled items.


Return Policy
Orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges.  If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging.  You can expect a refund within one billing cycle of our receiving your returned product.  If shipping was free for your order it will be deducted from the credit we apply to your credit card. 

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. Please note, we do not accept returns for cosmetics and skincare items due to health reasons.

Returns Should be sent to :

FragranceX.com Returns

Order # (Include your order number)
49-09 5th Street

Long Island City, NY 11101

 

Damage Claims
If your order or part of your order arrives damaged, please email us immediately so we can notify UPS and file a damage claim.  Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.

Contact Us
Please use the following emails for prompt response to your request:

support@fragrancex.com- for your general customer service questions

info@fragrancex.com - for general information about our company

affiliate@fragrancex.com - for information about our affiliate program 

To place an order by phone please call us at 888-557-3738