Customer Service Center

Covid 19 Coronavirus Update 8/3/2021

At FragranceX.com, our hearts go out to everyone affected by the coronavirus (COVID-19). Our priorities during this difficult time are keeping our employees safe and healthy and continuing to provide you with the highest level of service.


The FragranceX.com website, distribution centers and customer service are open and operating as usual with no interruptions in service. Please rest assured all shipping carriers are also operating as usual including the postal service, Fedex, DHL, UPS and all other carriers.


To safeguard employee health, we formed a company task force that meets regularly to study the latest updates and act accordingly. We’ve increased janitorial services and implemented new procedures to ensure our facilities are as clean and safe as possible.


Thank you for your loyalty, we hope you and your families stay healthy, and we appreciate your support in keeping our global community safe during these unprecedented times.


Our Guarantee

At FragranceX.com we have a commitment to quality products and authenticity. We guarantee that all products in our store are original designer fragrances and that your information is 100% secure. We take pride in our reputation for quality and excellent value in discount perfume, cologne and related products. If you are dissatisfied with a purchase, simply send it back to us for a refund.


Look Inside Our Distribution Center

Shipping Information

Standard Ground (USA)   

FREE for orders over $ 35.00, otherwise shipping is $ 5.95

Arrives in 2 - 5 business days

Ships via UPS, FedEx, or Postal Service

Orders to PO Box, HI, PR, AK, APO, FPO are shipped via USPS


2nd Day Express (USA)   

Ships via 2nd Day Express for $ 6.95

Arrives in 2 - 3 business days

(not available for P.O. Boxes)


Next Day Air   

Shipping charges will vary depending on the quantity of items in your order. Shipping costs are shown and calculated before you checkout, please proceed to checkout to see costs for your order.

Arrives in 1 - 2 business days

(not available for P.O. Boxes)


Canada   

Ships via Postal Service for $ 4.99

Arrives in 3 - 10 business days

Canada orders arrive by local post or UPS directly to your door.


Worldwide Shipping    (We ship worldwide, select your country at checkout)

Ships via Fedex, DHL, UPS, USPS, DPD and other local carriers from $ 4.99 + $ 0.99 per item depending on your country

Arrives in 4 - 12 business days with tracking.

Please note, most orders arrive duty free, however you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees.

International orders must be shipped to the cardholders address.