Customer Service Center

Ordering Information Center

All orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the product back to the address below in its original packaging. You can expect a refund within one billing cycle of us receiving your returned product. Within the US and UK we can provide a return label. There will be an additional $ 5.95 USD deduction from the refund, for label usage.


Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.


Also, we understand customers must open items before determining if they like it. As long as the item is not used in excess, you will get a full refund for it. If not, you will be subject to a partial refund.


Returns Should be sent to:


FragranceX.com Returns
Order # (Include your order number)
5 Plant Avenue
Hauppauge, NY 11788

Sales Tax Information

State laws require that we collect applicable sales tax on orders shipped to addresses in the states of Illinois, Louisiana, Nevada, Washington, Georgia, Indiana, South Carolina, Iowa, Minnesota, New Jersey, New York, Connecticut, Massachusetts, Michigan, Maryland, Kentucky, Utah, and Wisconsin. All orders outside of these states will not be charged.


Payment Options

We accept Visa, Mastercard, Discover, American Express, JCB, Paypal, Afterpay, Klarna and Apple Pay.


Sorry, we cannot split payments onto separate cards or pay methods. Please note all charges and refunds are posted in US Dollars.


Waiting List

If you see a product in our store that is out of stock, simply enter your email address and click "Notify Me". An email will be sent to you automatically as soon as we get the item back into stock.


Damage Claims

In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.


Cancellations

In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.


Earn Rewards

Save even more while doing what you already do, buy fragrances at fragranceX.com. We have set up a rewards program to allow you to earn extra discounts and show our appreciation for your loyalty. Earn one point for every dollar you spend. Earn 100 points and receive 2% off future orders, 500 points and earn 5% off future orders, 1000 points and earn 10% off future orders.